How to receive your certificate

Pick up:

Certificates can be collected the earliest one working day after the announcement of the results. The collection has to be done in person (with a valid ID) with appointment. Please refer to zertifikat@wisma-jerman.or.id or whatsapp us at +6281 25234 0601 during office hours (Monday – Friday 9.00 -17.00)

 

Third party pick up

If a family member or a third party wants to collect the certificate, a letter of attorney, a copy of the examinee’s ID, a copy of the family member’s/third party’s ID and a valid ID of the family member/third party is required.

Shipment:

If you would like to get your certificate (and copies) shipped, send us an E-Mail (zertifikat@wisma-jerman.or.id) with your complete address and please attach the transaction receipt. The prices for the shipment to your location can be seen below. It can only be shipped to complete and valid addresses. Wisma Jerman shall not be liable for any loss or damage during the transportation. The transportation takes around 3-5 days.

Copy

If you would like ask to provide a legalized copy for the German Embassy in Jakarta, please let us know before picking up your certificate. Send us an E-mail to zertifikat@wisma-jerman.or.id or call us to let us know the number of copies you request. The price per copy is 60.000 IDR.

Right to Inspect

Exam participants may request to inspect their exam after the results of the exam have been published. The application of minors with limited legal capacity requires the consent of their parent or guardian. The inspection must be carried out in the presence of the parent or guardian and there is a maximum time limit of 30 minutes.

For the request send us an E-Mail to zertifikat@wisma-jerman.or.id

Loss of certificate

If you have lost your certificate no duplicate will be issued. If the exam has been taken within the last ten years, the testing location where you took the exam will issue a substitute document for a small fee.

Phone: +62315343735
Fax: +62315319507
Jawa Timur 60271, Indonesia
Jalan Taman AIS Nasution No. 15