Certificates can be collected the earliest one working day after the announcement of the results. The collection has to be done in person (with a valid ID) with appointment. Please refer to firstname.lastname@example.org or send us SMS at +62877 0311 3511 during office hours (Monday – Friday 9.00 -17.00)
Third party pick up
If a family member or a third party wants to collect the certificate, a letter of attorney with stamped and signed by the examinee , a copy of the examinee’s ID, a copy of the family member’s/third party’s ID and a valid ID of the family member/third party is required.
If you would like to get your certificate (and copies) shipped, send us an E-Mail (email@example.com) with your complete address and please attach the transaction receipt. The prices for the shipment to your location can be seen below. It can only be shipped to complete and valid addresses. Wisma Jerman shall not be liable for any loss or damage during the transportation. The transportation takes around 3-5 days.
If you would like ask to provide a legalized copy for the German Embassy in Jakarta, please let us know before picking up your certificate. Send us an E-mail to firstname.lastname@example.org or call us to let us know the number of copies you request. The price per copy is 70.000 IDR.
Right to Inspect
Exam participants may request to inspect their exam after the results of the exam have been published. The application of minors with limited legal capacity requires the consent of their parent or guardian. The inspection must be carried out in the presence of the parent or guardian (during pandemic, the exam result direct inspection will not be possible).
For the request send us an E-Mail to email@example.com
Loss of certificate
If you have lost your certificate no duplicate will be issued. If the exam has been taken within the last ten years, the testing location where you took the exam will issue a substitute document for a small fee.